Each timepiece is covered by a one (1) year warranty from the original purchase date, applicable to all orders made directly through our online store.

During this warranty period, if you experience any issues related to defects in materials or craftsmanship, we will repair or replace the item using genuine PLAIN SUPPLIES parts — at no cost for parts or labour.

Our commitment extends to addressing issues arising from non-original materials or incorrect assembly. We reserve the right to repair or replace the watch as we see fit. However, please note that normal wear and tear, batteries*, crystals, watch cases, straps, bracelets, loss, or theft are not covered by this warranty.

To request warranty service, please email contact@plainsupplies.com with your order number, a brief description of the issue, and clear photos of the defect for verification.

Once approved, we’ll guide you through the return or repair process. For your protection, please ensure your item is securely packaged and insured before sending it to us.

• Normal wear and tear (scratches, fading, patina)

• Batteries, crystals, strap links, clasps, or other consumables

• Damage from misuse, accidents, neglect, or improper handling

• Damage caused by unauthorized repairs or modifications

• Loss, theft, or missing components

• Water damage caused by opening the housing or misuse beyond stated resistance

• Proof of purchase is not provided or verified, or if the warranty period has expired

PLAIN SUPPLIES reserves the right to evaluate each claim and determine whether a repair or replacement is appropriate.

To ensure the longevity of your watch strap with these simple care steps:

• Gently wipe the product using a soft cloth to eliminate dirt, grime, and sweat that may accumulate during use.
• Steer clear of contact with external substances like creams, lotions, and perfumes to preserve the strap's quality.
• Prevent scratches by avoiding abrasive contact with rough surfaces.
• Prioritize the removal of the product before bathing, sleeping, or swimming to safeguard its integrity.
• Refrain from storing the jewelry in humid environments, such as bathrooms.
• Restore the hardware's shine by utilising a polishing cloth as needed.

1. Email us at contact@plainsupplies.com with your order number, photos of the defect, and a brief description.
   
2. We’ll assess and guide you through the return or repair process.
   
3. You are responsible for shipping the item to us securely. We recommend using insured, tracked shipping.
   
4. If approved, we’ll repair or replace and ship it back to you.
   

• Shipping & Risk During Return

You are responsible for safely packaging your item when returning it. Any damage or loss during transit is not covered under warranty. We recommend adding tracking or insurance to your return.

• Limitations & Discretion

We reserve the right to evaluate each claim and choose whether to repair or replace. If we determine the issue is not a warranted defect, we may offer a discounted repair service but are not obligated to. Our warranty decision is final.

PLAIN SUPPLIES stands behind the quality and craftsmanship of our wallets. Each wallet is covered by a one (1) year warranty from the original purchase date, valid for all orders made directly through our online store.

Due to the natural characteristics of leather, minor surface variations, textures, or marks may appear. These are part of the material’s authenticity and are not considered defects.

If your wallet shows any defects in materials or workmanship within the warranty period, we will repair or replace it using genuine PLAIN SUPPLIES components — with no charge for parts or labour.

To request warranty service, please email contact@plainsupplies.com with your order number, a brief description of the issue, and photos of the defect for verification. Once approved, we’ll guide you through the next steps.

For safe return, please ensure your item is securely packaged and insured to prevent damage or loss during transit.

• Damage caused by accidents, misuse, or mishandling
  
• Normal wear and tear, including scuffs, fading, or softening of leather
  
• Damage from unauthorised repairs or alterations
  

• Proof of purchase is not provided or verified, or if the warranty period has expired

PLAIN SUPPLIES reserves the right to evaluate each claim and determine whether a repair or replacement is appropriate.

To preserve the look and longevity of your wallet, we recommend the following care:

• Clean regularly using a soft, dry cloth to remove dust and surface dirt.
  
• Avoid prolonged exposure to moisture, sunlight, or high heat, which can cause fading or cracking.
  
• Keep away from oils, lotions, or alcohol-based products, which may stain or damage the leather.
  
• Allow your wallet to breathe — store it in a cool, dry place when not in use. Avoid airtight containers.
  
• For deeper conditioning, use a neutral leather cream sparingly to restore suppleness when the surface feels dry.
  
• Avoid overstuffing your wallet to maintain its structure and shape.
  

1. Email us at contact@plainsupplies.com with your order number, photos of the defect, and a brief description.
   
2. We’ll assess and guide you through the return or repair process.
   
3. You are responsible for shipping the item to us securely. We recommend using insured, tracked shipping.
   
4. If approved, we’ll repair or replace and ship it back to you.
   

• Shipping & Risk During Return

You are responsible for safely packaging your item when returning it. Any damage or loss during transit is not covered under warranty. We recommend adding tracking or insurance to your return.

• Limitations & Discretion

We reserve the right to evaluate each claim and choose whether to repair or replace. If we determine the issue is not a warranted defect, we may offer a discounted repair service but are not obligated to. Our warranty decision is final.